Return & Exchange | WEFT Rug | Shop Online
Return & Exchange
What is your return policy?
You can return the rug within 30 days of receiving it, as long as it’s undamaged and in its original (or similar) packaging.
How do I start a return request?
- Go to the Return Portal
- Enter your order number and email or phone number
- Follow the steps shown to select your return method
Which products are not eligible for return?
- Rugs that have been used, washed, or damaged after delivery
- Orders past the 30-day return window
- Rugs with custom sizes or made-to-order designs
Are there any fees for returns or shipping?
No, returns and shipping are completely free of charge.
How will I get my refund?
We’ll issue the refund through the same payment method you used, within 1 business day after receiving the rug and confirming its condition.
Can I exchange the rug instead of returning it?
Yes! If you’d like a different rug, color, or size, you can simply place a new order.
How should I package the rug for return?
- Roll the rug neatly and secure it with tape
- Pack it in shipping wrap or similar packaging
- Attach the prepaid shipping label clearly on the package
Can I deliver it myself?
Yes, you can drop off the rug at the designated shipping company branch.