FAQs

Frequently Asked Questions. On this page, you will find common questions that Wift customers often ask about the WEFT store. We tried to cover our customers’ questions about the purchase mechanism from the store, the return and refund policy, delivery and shipping.

We offer a wide variety of rugs, including classic rugs, modern rugs, and more. Additionally, we provide mosque rugs, as well as rugs for companies and hotels, vinyl flooring, and artificial grass.

We use high-quality materials such as silk, wool, acrylic, polyester, and polypropylene to ensure durability and elegance.

Yes, shipping is free to all regions of the Kingdom with no additional fees.

We offer secure and reliable payment options:

  • Mada
  • Visa
  • MasterCard
  • Apple Pay
  • Tamara
  • Tabby
  • Cash on Delivery

We offer flexible payment options, including installments through trusted partners such as Tamara and Tabby.

Orders are processed within 1 business day. Delivery times are as follows:

  • 1 business day for Riyadh.
  • 3-7 business days for other regions in the Kingdom.

Yes, all our products come with a warranty for quality and manufacturing defects.

We apologize, but this is not possible.

Yes, we offer design options to meet your specific requirements in terms of size, color, and design.

Yes, we provide installation services for carpets, vinyl, and artificial grass through a team of specialists.

We have a flexible return and exchange policy. You can find detailed information on our Terms & Conditions page.

We provide guidelines and tips for rug care on our Blog.

Yes, we offer periodic deals and exclusive discounts that you can follow on our website and social media pages.

Currently, our products are available exclusively through our website, and we do not have any showrooms.

Yes, we offer specialized services for commercial projects, including supplying large quantities at competitive prices.

Yes, we offer tailored solutions and special deals to support charitable projects and mosques.

Yes, you can easily track your order by logging into your Account on the website or through the "Order Tracking" page.

You can contact us through the "Contact Us" page or via: