Warranty | WEFT Rug | Shop Online
Warranty
Do the products come with a warranty?
Yes, all our products are covered by a warranty without exceptions.
What is the warranty period?
The warranty lasts for 30 days from the date of receiving your order.
If the rug is damaged due to misuse, can I return it?
Unfortunately, the warranty does not cover damage caused by misuse or neglect.
If there’s a defect in the rug, how can I use the warranty?
If you see a manufacturing defect, notify us within 30 days, and we’ll help you return or exchange the product.
Can I return the rug if I change my mind?
Yes, you can return it within 30 days, provided it’s clean, unused, and undamaged.
How long does it take to respond to a return request?
We’ll get back to you within 2 business days, and if we need additional details, we’ll contact you.
What if the rug arrives damaged during shipping?
If your rug arrives broken or damaged due to shipping, let us know immediately and we’ll resolve the issue right away.
How can I submit a return request?
You can do this in two ways:
- Submit a self-return request through the return portal.
- Contact , and we’ll handle everything for you.