Terms and Conditions | WEFT Rug | Shop Online

1) Return policy

The return policy is a set of conditions and requirements that determine the process of returning products after they are received by the customer.

the conditions

• The customer can return the product and recover the amounts paid only during the warranty period, which is a period of 7 days from the date of receiving the product.

• At the end of the warranty period, the product return request will not be accepted.

• Returned products must be in good condition and in their original or similar packaging to prevent damage during return shipment.

• The return request is not finally accepted unless the product is received by WEFT and the condition of the returned product is carefully verified.

• In the event that the returned product is damaged, it will not be replaced or refunded, and the customer will bear the cost of returning shipping to it.

• The procedures for returning a product are not initiated until after the customer contacts the technical support team.

• Gifts and free products are not returned.

Return procedures:

• The customer must communicate with the technical support team via WhatsApp or e-mail.

• The technical support team will send you a bill of lading with instructions on the return procedure.

• The customer has to affix the bill of lading to the product.

• The customer will be contacted by the shipping service provider.

Cases in which the customer can return the product.

• Returns due to the customer not wanting the product.

• Return for the customer's desire to replace the product with another product.

• Return of a product with manufacturing defects or damage from shipment.

2) Cancellation Policy

A cancellation policy is a set of terms and requirements that define the process of canceling a purchase.

the conditions

• The warranty period is valid.

• Cancellation before shipment.

 

Cancellation procedures:

• The customer must communicate with the technical support team via WhatsApp or e-mail.

Cases in which the customer can cancel the purchase of the product.

• Cancellation before the shipment process because the customer does not want the product.

• Cancellation of a defective product that was not shipped with the order.

• Cancellation of a product that was not shipped with the order, and another product was shipped by mistake, with the return of the product that was received by mistake.

3) Replacement policy

The replacement policy is a set of conditions and requirements that define the process of exchanging one product for another.

the conditions

• The customer can exchange the product only during the warranty period, which is a period of 7 days from the date of receiving the product.

• At the end of the warranty period, the request to replace the product will not be accepted.

• Returned products to be exchanged must be in good condition and in their original or similar packaging to prevent damage during return shipment.

• The replacement request will not be accepted completely until after receiving the product to be replaced by WEFT and verifying its condition accurately.

• In the event that the product to be replaced is damaged, the amount paid will not be replaced or refunded, and the customer will bear the cost of re-shipping the product to be replaced.

• Replacement procedures are initiated only after the customer contacts the technical support team.

• Gifts and free products are not exchangeable.

Replacement procedures:

• The customer must communicate with the technical support team via WhatsApp or e-mail.

• The technical support team will send you the bill of lading with general instructions on the procedures.

• The customer must stick the bill of lading on the product to be returned.

• The customer will be contacted by the shipping service provider to receive the reference product.

• After confirming the condition of the returned product and that it is in good condition, the replacement product will be shipped.

Cases in which the customer can exchange the product.

• Replacement before the shipment process because the customer does not want the product.

• Replacement for a defective product that was not shipped with the order.

• Replacement for a product that was not shipped with the order, and another product was shipped by mistake, with the return of the product that was delivered by mistake.

4) Refund policy

Refund policy is a set of terms and requirements that define the refund process.

the conditions

• The customer can recover the amounts paid for the cancellation or return process only during the warranty period, which is a period of 7 days from the date of receiving the product.

• The refund period according to the payment method is as follows:

1. Visa & Mastercard: within 15 working days.
2. Mada: within 5 working days.
3. Apple Pay: within 15 business days.

Upon expiration of the warranty period, a refund request will not be accepted.

Refund procedures:

• The customer must communicate with the technical support team via WhatsApp or e-mail.

• If the customer wishes to cancel or return and the conditions for that are met, the amounts paid will be returned according to the period indicated in the conditions.

Cases in which the customer can recover the amounts paid.

• On cancellation (for more please see the cancellation policy).

• Upon return (for more information, please see the return policy).

5) Shipping and delivery policy

Shipping and delivery policy is a set of terms and requirements that define the process of shipping and delivering products to the customer.

 

• The shipping and delivery period is from 3 to 7 working days to all cities in Saudi Arabia & GCC.

• Shipping and delivery period within one working day for Riyadh city only.

• Upon purchase, the shipment number and tracking link will be sent to the customer by the shipping service provider.

• For any inquiries regarding the date of receipt or delay of the order, the customer must contact the shipping service provider directly.

• The customer cannot receive the order himself or deliver the returned products to WEFT warehouses.

6) Payment policy

At WEFT, we have been keen to facilitate the purchase process by providing the following payment methods:

• Visa
• Mastercard
• Mada
• Apple Pay
• COD
  
• Tabby
• Tamara