1) Return Policy
The return policy is a set of conditions and requirements that determine the process of returning products after they are received by the customer.
Conditions:
Any customer can return the product and refund the amounts paid only during the warranty period, which is a period of 30 days from the date of receiving the product.
Important Notice: In case of high demand on shipping companies, the process of receiving the returned order may take between 3 to 10 business days.
Custom orders cannot be returned.
If an incorrect price, inaccurate stock availability, or incorrect details such as dimensions, description, or product images are provided, WEFT Company reserves the right to reject or cancel any order placed or purchased for that product.
Upon expiration of the warranty period, the request to return the product will not be accepted.
Returned products must be in good condition and in their original packaging or similar packaging that prevents damage during the return shipping process.
The return request will not be finally accepted unless the product is received by WEFT and the condition of the returned product.
If the returned product is damaged, the paid amount of the product will not be refunded totally, and the customer will bear the cost of returning shipping to him.
Product return procedures will not be initiated until the customer contacts the customer support team.
Gifts and free products are not returned.
Return Procedures:
The customer should contact the customer support team via email support@weftrug.com or via WhatsApp.
Customer support team will send a waybill with instructions on return procedures.
The waybill must be sticked to the return product.
The customer can deliver the product to the shipping company.
2) Self Return
The customer can raise a return request by logging in "My Account". Through it, the customer can choose the order and the quantity to be returned.
Self Return Procedures:
When completing the self-return request, please wait 72 hours.
When the request is accepted, the customer will receive an email with a waybill attached. The waybill must be sticked to the return product before handing it over to the shipping agent.
The shipping agent will contact within 3 days.
3) Cancellation Policy
A cancellation policy is a set of terms and requirements that define the process of canceling a purchase.
Conditions:
The warranty period must be valid.
Cancellation before shipping.
Cancellation Procedures:
The customer should contact the customer support team via email support@weftrug.com or via WhatsApp.
The customer support team will check that the order has not been shipped yet, and the order will be canceled if the order is not shipped.
4) Refund Policy
A refund policy is a set of terms and requirements that define the refund process.
Conditions:
The customer can recover the amounts paid for the cancellation or return process only during the warranty period of 30 days from the date of receiving the product.
The refund period depending on the payment method is as follows:
Visa: within 15 working days.
Mastercard: within 15 working days.
Mada: within 5 working days.
Apple Pay: within 5 - 15 business days.
Bank transfer: within 15 working days.
Tabby: within 5 working days.
Tamara: within 5 working days.
Upon expiration of the warranty period, a refund request will not be accepted.
Refund Procedures:
The customer should contact the customer support team via email support@weftrug.com or via WhatsApp.
If the customer wishes to cancel or return and the conditions for that are met, the total amounts paid will be returned according to the period specified in the conditions.
5) Payment Method Policy
At WEFT, we make sure to facilitate the purchasing process by providing the following payment methods:
Visa
Mastercard
Mada
Tabby
Tamara
Apple Pay
Cash On Delivery
